Customer Service
We offer our products through your local Dealer / Distributor, many online retailers, or directly from our manufacturing facility.
- Dealer / Distributor - Contact your local Dealer / Distributor for available C-MORE products. If they don't currently stock C-MORE products or the exact item you are interested in, they can quickly set up an account and order the item for you.
- Online Retailers - You can find C-MORE products on many online retail websites.
- C-MORE Direct - You can order directly from our online store on this website, or by phone, email, fax, or mail using the contact information below.
phone: 540-347-4683
fax: 540-347-4684
email: sales@cmore.com
mail:
C-MORE Systems
ATTN: Sales Dept
PO Box 340
Warrenton, Virginia 20188
For technical support questions, please use the following contact methods:
phone: 540-347-4683 email: techsupport@cmore.com
Should your optic ever need service or repair, please send it directly to our service department at the following address:
C-MORE Systems
Service Dept
680-D Industrial Road
Warrenton, VA 20186
USA
Instructions:
- Include a note in the box with your contact information, return address, and description of the issue.
- Ship the package using a reputable carrier with tracking and insurance.
You will be contacted once the initial evaluation has been performed. Please allow 2-4 weeks to complete the entire service process and return.
Complete warranty terms and conditions can be found here - WARRANTY
Every item we sell is carefully inspected before it is shipped. All returns must be made within the first 15 days from the shipment date of your invoice. All returned items may be subject to a restocking fee of 15%. Items must be unused and in new condition. Items that have been mounted, used, or altered in any way are not returnable or refundable. Please pack returned items securely and insure the package for your protection. Shipping charges are non-refundable.
Delivery charges are calculated on a per-order basis. Please make note of the delivery charges associated with your order.
Goods are charged at the prices published on the date the customer places the order. All prices are subject to change without notice.
Complaints
If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days) It will then be dealt with confidentially, and effectively.
