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Customer Service

Sales / Ordering Information - 540-347-4683 / sales@cmore.com / Hours M-Th 8am-6pm est

We offer our products through your local Dealer / Distributor, many online retailers, or directly from our manufacturing facility.

  • Dealer / Distributor - Contact your local Dealer / Distributor for available C-MORE products. If they don't currently stock C-MORE products or the exact item you are interested in, they can quickly set up an account and order the item for you.

  • Online Retailers - You can find C-MORE products on many online retail websites.

  • C-MORE Direct - You can order directly from our online store on this website, or by phone, email, fax, or mail using the contact information below.
phone: 540-347-4683
fax: 540-347-4684
email: sales@cmore.com
mail:

C-MORE Systems
ATTN: Sales Dept
PO Box 340
Warrenton, Virginia 20188

Technical Support - 540-347-4683 / techsupport@cmore.com / Hours M-Th 8am-6pm est
For technical support questions, please use the following contact methods:

phone: 540-347-4683 email: techsupport@cmore.com

Repair / Service Department - 540-347-4683 / service@cmore.com / Hours M-Th 8am-6pm est

Should your optic ever need service or repair, please send it directly to our service department at the following address:

C-MORE Systems
Service Dept
680-D Industrial Road
Warrenton, VA 20186
USA

Instructions:
  1. Include a note in the box with your contact information, return address, and description of the issue.
  2. Ship the package using a reputable carrier with tracking and insurance.

You will be contacted once the initial evaluation has been performed. Please allow 2-4 weeks to complete the entire service process and return.

Warranty / Warranty Policy

Our products are warranted against original defects in material and/or manufacturing for one year. This warranty is void if the unit has been abused, disassembled, or modified/tampered with in any way from it's original configuration.This warranty does not apply to defects caused by normal wear and tear, improper handling, incorrect installation, accidents, alterations/modifications to the original configuration, repairs made by unauthorized parties, aftermarket accessories, or abnormal use. Due to the fragile nature of glass, the lens is specifically excluded from warranty coverage.This warranty is limited to the original purchaser and is not transferable.

Pat. No. 5,369,888 Pat. No. 5,383,278 Other U.S. & Foreign Patents Pending.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. All returns must be made within the first 15 days from the shipment date of your invoice. All returned items may be subject to a restocking fee of 15%. Items must be unused and in new condition. Items that have been mounted, used, or altered in any way are not returnable or refundable. Please pack returned items securely and insure the package for your protection. Shipping charges are non-refundable.

Delivery Information

Delivery charges are calculated on a per-order basis. Please make note of the delivery charges associated with your order.

Prices

Goods are charged at the prices published on the date the customer places the order. All prices are subject to change without notice.

Kryptronic Internet Software Solutions